SproutSocial – Management and Engagement Platform for Social Business
http://sproutsocial.com/

A management and engagement platform for social business with the following social features: a) Monitoring, b) Collaboration, c) CRM, d) HelpDesk, and e) Mobile. Other features include: 1) Unified Smart Inbox to streamline engagement; 2) Social CRM tools including shared customer records; 3) Advanced scheduling & publishing tools including ViralPost™; 4) Sophisticated analytics & unlimited custom reports; 5) Customer support features like tasks and Helpdesk integration; and 6) Team collaboration tools including live activity updates. This will be added to Social Informatics Subject Tracer™. This has been added to the tools section of Research Resources Subject Tracer™ Information Blog. This will be added to Entrepreneurial Resources Subject Tracer™. This will be added to Business Intelligence Resources Subject Tracer™.