SupportBots – Chatbots for MSP and IT Service Providers
Meet SupportBot, a chatbot for MSP and IT service providers to help improve customer expereince and reduce time and cost. Advantages include: a) PSA Tools – Customers interact with our Support Bot just as they would with any other person – with full access to your PSA tools; b) Save Time and Money – Create, append or close a ticket, access a calendar and schedule an appointment, or request an immediate call back if necessary – all without the need for a live agent – saving your company time and money; and c) Efficient and Faster – An automated interaction is a lot less expensive than the live agent while also providing a more efficient and faster way to deliver customer service 24/7! Features include: 1) Create, Append or Close A Ticket; 2) Update Customer On An Existing Ticket; 3) Schedule An Appointment With A Tech; and 4) Request An Immediate Callback From Tech. This will be added to Entrepreneurial Resources Subject Tracer™. This will be added to the tools section of Research Resources Subject Tracer™. This will be added to ChatterBots Subject Tracer™.