HowTo.gov – Helping Agencies Deliver a Great Customer Experience
http://www.howto.gov/

Executive Order and OMB guidance on customer service directs agencies to set service standards and use customer feedback to improve the customer experience. Know the requirements and guidance. Features include: a) Web Content – Federal web requirements, content management, usability, analytics, accessibility, web writing, search…; b) Social Media – Terms of Service agreements, new media, policies, video, social networks, blogs, challenges & contests…; c) Contact Centers – Managing customer email, in-person and telephone support, web chat, FAQ databases…; and d) Tech Solutions – Cloud computing, mobile, apps, data, search tools, website development & support… . This has been added to the tools section of  Research Resources Subject Tracer™ Information Blog.